Privacy Policy for Inaiwazhi

Effective Date: [25/06/2025]

Last Updated: [01/10/2025]

1. Introduction

At Inaiwazhi (“we,” “our,” “us”), we value your trust and are committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

2. Information We Collect

When you use our platform, we may collect the following types of data:

a. User Information

  • Name, business details, and account credentials.
  • Contact information (e.g., email, phone number).
  • Billing and payment information.

    • b. Customer/End-User Data

  • Contact lists uploaded by you.
  • Message templates and campaign metadata.
  • Campaign interaction data.

    • c. Technical Data

  • Device and browser information.
  • IP address and usage logs.
  • Cookies and tracking data.

    • 3. How We Use Information

  • Provide and improve our services.
  • Deliver WhatsApp, SMS, and Email communications.
  • Monitor compliance with WhatsApp Business Policies.
  • Ensure security and legal compliance.

    • 4. Data Sharing & Disclosure

  • With Meta (WhatsApp Business API).
  • With third-party providers for service delivery.
  • For legal and regulatory compliance.

    • 5. Data Security

  • Encryption in transit and at rest.
  • Secure storage and access controls.
  • Continuous monitoring.

    • 6. User Responsibilities

  • Upload only opt-in contacts.
  • Follow WhatsApp Business Policies.
  • Keep credentials secure.

    • 7. Data Retention

  • Data retained while account is active.
  • Deletion requests can be made via support.

    • 8. Your Rights

  • Access, correction, deletion.
  • Data portability and consent withdrawal.

    • 9. Cookies & Tracking

    Cookies may be used to improve platform performance.

    10. Contact Us

    SoftClinch Consulting Services Pvt. Ltd.

    Email: info@softclinch.com

    Address: Chennai, India – 600083.

    Data Processing Addendum (DPA)

    Effective Date: [25/06/2025]

    Last Updated: [01/10/2025]

    1. Definitions

  • Controller: Determines purpose of processing.
  • Processor: Processes data on behalf of Controller.
  • Personal Data: Identifiable individual data.

    • 2. Roles of the Parties

  • Controller ensures lawful basis.
  • Processor acts only on instructions.

    • 3. Categories of Data

  • Contact information.
  • Campaign content and metadata.
  • Engagement data.

    • 4. Sub-processing

  • Meta (WhatsApp Business API)
  • SMS, Email, Hosting, Payment providers

    • 5. Data Security

  • Encryption.
  • Access controls.
  • Incident response procedures.

    • 6. International Transfers

  • GDPR-compliant safeguards applied.

    • 7. Data Breach Notification

  • Timely notification to Controller.

    • 8. Data Retention & Deletion

  • Deleted or returned after termination.

    • 9. Governing Law

    Governed by applicable jurisdiction.

    Signed on behalf of the Controller:

    Name: D. Meganathan

    Date: 01/10/2025

    Signed on behalf of the Processor:

    Name: V.N. Muthukrishnan

    Date: 01/10/2025